Handicare Straight Stairlift Fault Codes — 950, 1000 & 1100

If your Handicare straight stairlift is showing a fault code on its display, this guide will help you understand what it means. Find your model below, check the code, and follow the simple steps. If you're still stuck, give us a call.

0208 936 3060 or book a callout

Handicare 950 Stairlift Fault Codes

No display — No power Check the main switch is on and the lift is plugged in. If nothing happens, give us a call.

– (dash) — Charging, or joystick issue If the lift is on the contacts and charging, this is normal. If it's not charging, give us a call.

0 — General safety line The key switch may be off, the emergency stop pressed, or the seat isn't fully in the drive position. Check all three — key switch to ON, emergency stop not pressed, seat fully facing forward. If still showing, give us a call.

1 — Needs charging Drive the lift to the charging contacts and leave it to charge.

2 — Off charge Return the lift to the charging contacts.

3 — Top track limit activated Drive the lift away from the top of the rail. If the code stays, give us a call.

4 — Top safety edge activated Check for obstructions around the top of the footrest. If clear and the code stays, give us a call.

5 — Bottom track limit activated Drive the lift away from the bottom of the rail. If the code stays, give us a call.

6 — Bottom safety edge activated Check for obstructions around the footrest. If clear and the code stays, give us a call.

7 — Low battery voltage Drive to the charging contacts. If the code keeps coming back after charging, give us a call — the batteries may need replacing.

8 — Travelling up Normal — no action needed.

9 — Travelling down Normal — no action needed.

A — Hinge open Make sure the hinge is fully closed. If it's already closed and the code stays, give us a call.

b — Toggle active at power up Switch off, wait 10 seconds, switch back on. If the code stays, give us a call.

C — Remote control mismatch Give us a call — the remote may need re-pairing.

d, E or H — Relay fault Give us a call.

F — Brake fault Give us a call.

G — Brake not connected Give us a call.

J — Hinge interlock fault Give us a call.

L — Current limit exceeded Give us a call.

n — Half speed Give us a call.

o — Board memory fault Give us a call.

r — Power supply fault during charging Check the charger is plugged in. If it is and the code stays, give us a call.

U — Power supply fault Plug the charger back in. If the code stays, give us a call.

y — Main board fault Give us a call.

.ll. — Overcurrent Give us a call.

Handicare 1000 Fault Codes

The 1000 uses the same codes as the 950 above, with one important difference — codes 3, 4, 5 and 6 are reversed depending on whether your rail is fitted on the left or right side of the staircase.

If your rail is on the left side of the stairs:

• Code 3 = Top track limit

• Code 4 = Top safety edge

• Code 5 = Bottom track limit

• Code 6 = Bottom safety edge

If your rail is on the right side of the stairs:

• Code 3 = Bottom track limit

• Code 4 = Bottom safety edge

• Code 5 = Top track limit

• Code 6 = Top safety edge

For all other codes, refer to the 950 section above — they are identical.

Handicare 1100 Fault Codes

The 1100 display uses a mix of numbers, letters and short words. The display is located under the black plastic cover on the chassis beneath the seat.

No display — Lift may be in sleep mode Press the toggle to wake it. Check the main switch is on. If nothing happens, give us a call.

– (dash) — Charging normally No action needed.

8 — Travelling up Normal — no action needed.

9 — Travelling down Normal — no action needed.

0 — Key switch off, emergency stop pressed, or seat not in drive position Check the key switch is ON, the emergency stop isn't pressed, and the seat is fully facing forward. If still showing, give us a call.

1 — Needs charging — very low battery Drive to the charging contacts and leave it to charge.

2 — Off charge Return the lift to the charging contacts.

3 or 5 — Track limit reached Drive the lift away from the end of the rail. If the code stays, give us a call.

4 — Top safety edge activated Check for obstructions along the top of the footrest. If clear, give us a call.

6 — Bottom safety edge activated Check the footplate moves freely and there are no obstructions. If clear, give us a call.

7 — Battery very low Drive to the charging contacts. If it keeps coming back after charging, give us a call.

A — Hinge open Close the hinge fully. If already closed, give us a call.

C — Remote not paired Give us a call.

F or G — Brake fault Give us a call.

L (followed by digits) — Motor fault Note the full code shown on the display and give us a call.

n — Half speed If the lift is on a curved section of rail this is normal. On a straight section, give us a call.

FuSE — Fuse blown Give us a call.

AngLE — Rail angle out of range Give us a call.

Y — Board fault Give us a call.

8SL, 9SL or n05L — Slide track fault (Slide Track variant only) Give us a call.

Before You Call — Quick Checks

These resolve a lot of faults before an engineer is needed:

• Is the key switch turned to ON?

• Is the emergency stop button released?

• Is the seat fully swivelled forward to the drive position?

• Are both armrests fully lowered? (1100 only)

• Is the charger plugged in with the socket switched on?

• Have you tried a reset? Turn the main switch off for 10 seconds, then back on.

If none of these clear the fault, give us a call on 0208 936 3060 and we'll get an engineer out to you.

Need an Engineer?

Mobilitybase services and repairs Handicare straight stairlifts across Kent, London and the South East.

0208 936 3060 Book a repair callout — https://www.mobilitybase.co.uk/contact

View our service plans — https://www.mobilitybase.co.uk/straight-stairlift-warranty