Call us today on 0208 936 3060
Lift Repairs Across Kent — Stairlifts, Homelifts, Platform Lifts and Ceiling Hoists
When a lift stops working, it can be distressing — particularly when it's relied upon every day. At Mobilitybase, we understand how important your lift is to your independence and daily routine. Our engineers carry out fault finding and repairs on stairlifts, homelifts, platform lifts and ceiling hoists across Kent, covering Maidstone, Tunbridge Wells, Tonbridge, Sevenoaks, Ashford, Canterbury, Medway and all surrounding areas.
We work on all major makes and models, whether your lift was installed by us or another company. Our aim is always to diagnose accurately, repair wherever possible, and give you clear, honest advice — with no unnecessary upselling.
Before You Call — Try These First
Many lift faults can be resolved quickly without an engineer visit. Before calling us, please check the following:
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Check the key switch — remove the key, wait 10 seconds, then reinsert and try again.
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Check the power socket — make sure the plug hasn't been knocked out or switched off at the wall.
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Check the charging strip — on stairlifts, ensure the carriage is sitting correctly on the charging point at the top or bottom of the rail.
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Check for obstructions — most lifts have safety sensors that stop the lift if something is blocking the rail or platform.
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Check the remote controls — try using the controls on the lift itself rather than the remote handset.
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Check the circuit breaker — if the lift has suddenly lost all power, check your fuse box for a tripped breaker.
If none of the above resolves the fault, call us on 0208 936 3060 and one of our team will talk you through the next steps.
Common Faults We Repair
Our engineers regularly diagnose and repair a wide range of faults across all lift types. Common repairs we carry out include:
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Stairlift won't move in either direction
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Lift stops mid-rail or mid-travel
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Beeping, error codes or warning lights
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Battery not charging or draining quickly
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Charger and power supply faults
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Remote handset not responding
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Seat swivel mechanism not operating
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Trailing cable replacements
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Roller and carriage wheel wear
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Safety sensor and limit switch faults
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PCB and controller diagnostics
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Motor, gearbox and brake unit faults
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Door lock and interlock failures on platform lifts and homelifts
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Track alignment and mechanical adjustments
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Ceiling hoist motor and track faults
Where parts are not immediately available, we will advise clearly on lead times and costs before proceeding. We never carry out work without your approval.
How Our Repair Service Works
We keep the process as straightforward as possible. Here's what to expect when you call us:
1. Call us on 0208 936 3060
Our team will take your details, ask a few questions about the fault, and in many cases can talk you through a simple fix over the phone at no charge.
2. Engineer visit arranged
If the fault requires an on-site visit, we'll book an appointment at a time that suits you. We cover all of Kent including Maidstone, Tunbridge Wells, Tonbridge, Sevenoaks, Ashford, Folkestone, Canterbury, Dartford, Gravesend and Medway.
3. Diagnosis on site
Our engineer will inspect the lift thoroughly, identify the fault and explain what's needed in plain English — no jargon, no pressure.
4. Repair or honest advice
We'll carry out the repair on the spot wherever possible. If the lift requires a part to be ordered, we'll give you a clear timeline and cost. If the lift is uneconomical to repair, we'll tell you honestly and discuss your options.
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For new customers, an initial service visit is required before warranty cover begins. Any parts needed to bring the lift to a safe working condition will be chargeable prior to the plan starting. Full terms and conditions available on our website.
Protect Yourself Against Future Breakdowns
A one-off repair sorts today's problem — but a Mobilitybase warranty plan gives you ongoing peace of mind for the year ahead. Our plans cover stairlifts, homelifts, platform lifts and ceiling hoists, and include an annual service visit as standard.
Straight stairlift warranty plans
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Bronze — £95 per year
Annual service visit included. Pay-as-you-go breakdown support during office hours (Mon–Fri 9am–5pm). 24/7 receptionist available to log faults, with engineer attendance the next working day.
Silver — £245 per year
Annual service visit included. Priority breakdown cover with 24/7/365 engineer availability — including evenings and weekends. Reduced rates on parts.
Gold — £345 per year
Annual service visit included. Priority 24/7/365 response with all parts and labour covered. Unlimited callouts. The most complete cover available. Best value for total peace of mind.
Curved stairlift warranty plans
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Bronze — £95 per year
Annual service visit included. Pay-as-you-go breakdown support during office hours. 24/7 receptionist to log faults, engineer attendance next working day.
Silver — £345 per year
Annual service visit included. Priority 24/7/365 cover with reduced rates on parts.
Gold — £445 per year
Annual service visit included. Priority 24/7/365 response, all parts and labour included, unlimited callouts. Complete cover for curved stairlift owners.
Areas We Cover for Lift Repairs in Kent
Book a Lift Repair in Kent
Our engineers are based in East Peckham, Tonbridge and cover the whole of Kent. We regularly carry out lift repairs in Maidstone, Tunbridge Wells, Tonbridge, Sevenoaks, Ashford, Canterbury, Folkestone, Dover, Dartford, Gravesend, Medway (Rochester, Chatham and Gillingham), Sittingbourne, Faversham, Herne Bay, Whitstable, Margate, Ramsgate, Broadstairs and Deal.
We also cover London and the wider South East. If you're unsure whether we cover your area, please call us on 0208 936 3060 and we'll confirm straight away.
To arrange a repair callout or discuss a fault, call us on 0208 936 3060, Monday to Friday, 9am to 5pm. Alternatively, complete our online enquiry form and we'll get back to you promptly.