If you have a Pollock home lift from 2016 onwards, you may have noticed a 4-line LCD screen located at the back of the lift. Depending on the model, this may be integrated within the mirror or back panel. The LCD screen displays the status of your lift and helps identify any issues. When a fault occurs, it will show a Pollock lift fault code, which is essential for both you and the service engineers in keeping your lift running smoothly. Don’t worry, we’ve listed all the Pollock lift fault codes that can occur on your lift and put together a guide which might resolve the issue. Some faults can be resolved quickly, while others may require the assistance of an approved service provider.

Pollock LCD Screen (4-line) Faults Guide
Stop Button Pressed
Meaning: Emergency stop button is engaged.
What to Do: Ensure stop buttons (in-car or remote) are not activated. Contact a service engineer if unresolved.
Door Opened
Meaning: Lift door is open.
What to Do: Ensure the lift door is closed. Contact a service engineer if unresolved.
Door Not Closed
Meaning: Lift door is detected as not closed.
What to Do: Ensure the lift door is closed. Contact a service engineer if unresolved.
Door Unlocked
Meaning: Door lock mechanism is disengaged.
What to Do: Ensure the lift door is closed. Contact a service engineer if unresolved.
Carrier Safety
Meaning: Carrier safety brake disengaged.
What to Do: Contact a service engineer.
Slack Ropes
Meaning: Lift ropes have lost tension.
What to Do: Contact a service engineer.
Final Limit Switch
Meaning: Final safety switch triggered.
What to Do: Locate and reset the pin based on lift type. Contact a service engineer if unresolved.
Over Speed Switch
Meaning: Over-speed switch activated.
What to Do: Contact a service engineer.
Hand-Wind Switch
Meaning: Cover removed for manual winding.
What to Do: Refit the cover. Contact a service engineer if unresolved.
Drive Fault
Meaning: Motor or drive system fault.
What to Do: Contact a service engineer.
Over Travel Switch
Meaning: Over travel limit switch engaged.
What to Do: Contact a service engineer.
Up Stop Switch
Meaning: Upward stop switch engaged.
What to Do: Contact a service engineer.
Up Edge Left
Meaning: Left edge safety switch triggered.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Up Edge Back
Meaning: Back edge safety switch triggered.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Up Edge Right
Meaning: Right edge safety switch triggered.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Up Edge Door
Meaning: Door edge safety switch triggered.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Trapdoor Up SwitchMeaning: Trapdoor upward switch triggered.What to Do: Check for obstructions. Contact a service engineer if unresolved.
Tray Separation Left
Meaning: Left tray separation switch activated.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Tray Separation Right
Meaning: Right tray separation switch activated.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Pressure Switch
Meaning: Pressure switch issue detected.
What to Do: Contact a service engineer.
Trapdoor Fault
Meaning: Trapdoor not picked up during up travel.
What to Do: Contact a service engineer.
Low Over Travel
Meaning: Lift travelled too low.
What to Do: Lift remains operational; contact a service engineer.
Tray Safety Left
Meaning: Left tray safety issue.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Tray Safety Right
Meaning: Right tray safety issue.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Trapdoor Down Switch
Meaning: Trapdoor downward switch triggered.
What to Do: Check for obstructions. Contact a service engineer if unresolved.
Power Up Reset
Meaning: Lift is powering up after a reset.
What to Do: Allow completion; contact a service engineer if unresolved.
Door Lock Fault
Meaning: Door lock not functioning within time frame.
What to Do: Hold the alarm cancel button for 10 seconds; contact a service engineer if unresolved.
Contactor 1 Fault
Meaning: Contactor fault detected.
What to Do: Contact a service engineer.
Contactor 2 Fault
Meaning: Contactor fault detected.
What to Do: Contact a service engineer.
Lift Locked
Meaning: Lift operation is locked.
What to Do: Press and hold the UP or DOWN button to unlock. Contact a service engineer if unresolved.
UPS Fault
Meaning: Uninterruptible Power Supply fault.
What to Do: Contact a service engineer.
24V PSU Fault
Meaning: 24V power supply unit fault.
What to Do: Contact a service engineer.
For any persistent issues, always contact a qualified service engineer.
Please Note:
This guide is designed to help you troubleshoot common faults and resolve them quickly. If you’re unable to fix the issue or if the fault continues to repeat, we strongly recommend contacting a service engineer as soon as possible. Prompt attention from an approved service provider will ensure your lift continues to operate safely and efficiently.
For your convenience, we have provided the user manuals for both the 20 Series and 25 Series lifts below. These manuals contain detailed information to assist with the operation and maintenance of your lift.